Sort out access before the truck heads south
If you're leaving a Gold Coast apartment, ask the building manager about using the lift for furniture and where the truck can load. Send us the available times before you reserve a slot. A truck that cannot enter the basement may need to load from outside, so photos of the entrance and the path from your unit are useful.
At the Sydney end, check when you'll have the keys and whether the building has an unloading window. We need to hear about stairs or a sofa that won't fit through the doorway before it leaves Queensland. We include furniture disassembly and reassembly, but taking the legs off won't make every large piece fit.
Check which clock your booking uses
Sydney is one hour ahead of the Gold Coast during NSW daylight saving. A 10 am Sydney lift booking is 9 am on the Gold Coast clock. Outside daylight saving, both cities use the same time. When you give us an access window, tell us which address it belongs to so we're working with the right local time.
If you're driving down separately, keep your keys and overnight bag with you. Give yourself room to arrive before unloading; the car's estimated arrival time isn't a furniture delivery appointment.
Work out what you're taking with our Furniture calculator, or talk through the move with us on 1300 005 400.